We provide free shipping on all orders, via UPS or FedEx.
After placing your order, allow for 3-7 days to hand-craft and another 5-14 days to ship out your doll. Usually the delivery takes between 12-20 days, or 2-3 weeks.
The ship arrives in a plain and label-less box; we know your discretion is important.
Customs and tax clearance is included, as we want your purchase to be hassle-free. Everything usually goes smooth, but should there be any additional tax be incurred by Customs, notify us and we will assist you and also pay if necessary. So there's no risk for you.
Our dolls find happy husbands and boyfriends all around the world: in the US, EU, UK, Australia, New Zealand, Canada, Japan, South Korea and Singapore. For countries other than the US, there is the possibility of additional taxes incurred, in which case you may contact us and we will pay it for you.
Quality and customer satisfaction is one of our prime directives, which is reflected in our warranty policy.
Upon arrival, there is a 48-hour warranty on your doll against all major damages, in which case we will arrange for a full refund or an entirely new doll, depending on your wishes. For minor damages, we will assist you with repairs and cover any repair costs.
So please kindly make sure to inspect the doll immediately upon delivery and inform us as soon as possible if the doll itself or the box is damaged, with extensive description of the damages and supporting, well-lit photos.
Note that for hygienic reasons, we cannot accept dolls that are 'used'.